SupportSquare and Iristick: new partnership for Remote Assistance

PRESS RELEASE – SupportSquare and Iristick are pleased to announce a new partnership to provide the most comprehensive solution for remote assistance on industrial Smart Glasses.

SupportSquare (Passerelle) and Iristick are delighted to officially announce their partnership to leverage the very best of both of their respective solutions. The powerfull Visual Assistance solution, Passerelle Remote Support, leverages the maximum capacity of the Iristick smart glasses (optical zoom lens, hand-free communication, full shift support,…). This combination empowers operators and remote experts with state-of-the-art technology for remote assistance.

Iristick is the creator of the Iristick.Z1, smart safety glasses for the industry. Iristick smart glasses are ruggedized, certified safety glasses equipped with 2 cameras and a powerful optical zoom lens, barcode scanner, voice commands, unrestricted field of view and ‘full-shift’ battery capacity. All combined in a unique and comfortable design. Iristick smart glasses are tethered to a smartphone for maximum processing power. Iristick smart glasses are fully compliant with both Android and iOS smartphones.

Passerelle Remote Support, by SupportSquare, is part of the Passerelle Suite, a combination of solutions to guide, coach and teach technical personnel. Passerelle Remote Support allows your on-site technician to get directly in touch with the right back-office supporting expert.Through the smart glasses used by the technician the remote expert can give AR-enabled assistance to diagnose and solve the problem.

The combination of Passerelle and Iristick offers the unique power of both solutions: increasing knowledge transfer, shortening intervention times, saving travel costs and making sure all expertise is available when needed.

“What really motivates us is to offer the deskless workforce of the future topnotch tools to reduce errors and increase productivity. Field technicians are connected in real-time with remote experts, zooming in on the smallest details, to get the job done, fast and effectively.”Johan De Geyter, CEO Iristick

“The Iristick concept of lightweight smartglasses with a companion app on smartphones offers a number of unique advantages. It combines the richness of the input possibilities of our app with the convenience of seeing the necessary info in front of your eyes” Ben Mahy, Managing Director SupportSquare