Passerelle Remote Support
Add a next level to your support with enhanced reality
Real time video calling between on-site technician and off-site support expert
Passerelle Remote Support allows your on-site technician to get directly in touch with the right off-site supporting expert.
Through the wearables used by the technician (smart glasses, tablet, gsm, …) the remote expert can give all necessary assistance to solve the problem.
Features
Remote picture taking
Take pictures remotely of the on site situation
Video recording
Record a flow of actions usefull for evalutions or training
Live annotations
Guide the on site technician by real time typing and drawing
All devices
Make use of different kind of devices to communicate : tablet, AR glasses, gsm, …
History & analytics
Maintain the history of communication sessions for analysis
Secure
Secure login with your own credentials & integration with existing backend system
Location Services
Determine the exact location of you field engineer in 1 click
Intelligent routing
Avoid forwarding of support requests by directly connecting the right expert