Passerelle Platform

Our proven Passerelle Platform helps to maximize the efficiency and automation of support processes through the identification, analysis and modelling of decision flows.
In general it is aimed at improving the precision and consistency of operational decisions in domains with a certain degree of complexity.
The Passerelle Platform includes features and subsystems that are directly available to integrate into your existing environment.

Since more than 10 years the platform proves his efficiency in complex automation environments, ranging from device control and data analysis towards diagnostics and repair.

Features

collect, analyze & clean insights
from available (Big) data

develop decision diagnoses flows that operationalize those insights

prepare advised actions or execute actions

visualize results & track history

real-time updates if changed decision logic

The Passerelle Platform is used in complex automation environments, ranging from device control and data analysis towards diagnostics and repair.

Benefits

Shorter learning curve

No need for extensive training for new employees.

Consistent quality

Automation and formalized guidance lead to consistent handling of similar situations.

Improved First Time Right

Customers get the right help from the first call. Technicians don’t need to return on-site for the same problem.

Easy maintenance decision logic

Maintaining your decision processes can be done without programming expertise

Shorter handling time for case management

Employees, operators and customers are automatically guided to the best solution.
More calls are handled, with faster answers.

Reusable expert knowledge

Formalized knowledge can be maintained in reusable modules that can be integrated into all relevant decision processes.

Traceability

Detailed traces help to analyse and optimize decision flows, Also useful for regulatory requirements.

Fewer on-site interventions

Automated data collection and diagnosis across your infrastructure can reduce the need to go on-site for local testing and repair.

Proactive monitoring

Monitoring M2M communication, IoT devices and infrastructure to avoid problems.

Flexible dashboards

Visualize the evolution of business critical parameters, based on live and historical data. This allows rapid and appropriate response and adjustments if necessary.

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