Passerelle Platform
Our proven Passerelle Platform helps to maximize the efficiency and automation of support processes through the identification, analysis and modelling of decision flows.
In general it is aimed at improving the precision and consistency of operational decisions in domains with a certain degree of complexity.
The Passerelle Platform includes features and subsystems that are directly available to integrate into your existing environment.
Since more than 10 years the platform proves his efficiency in complex automation environments, ranging from device control and data analysis towards diagnostics and repair.
Benefits
Fewer on-site interventions
Automated data collection and diagnosis across your infrastructure can reduce the need to go on-site for local testing and repair.
Consistent quality
Automation and formalized guidance lead to consistent handling of similar situations.
Improved First Time Right
Customers get the right help from the first call. Technicians don’t need to return on-site for the same problem.
Easy maintenance decision logic
Maintaining your decision processes can be done without programming expertise
Flexible dashboards
Visualize the evolution of business critical parameters, based on live and historical data. This allows rapid and appropriate response and adjustments if necessary.
Reusable expert knowledge
Formalized knowledge can be maintained in reusable modules that can be integrated into all relevant decision processes.
Traceability
Detailed traces help to analyse and optimize decision flows, Also useful for regulatory requirements.
Proactive monitoring
Monitoring M2M communication, IoT devices and infrastructure to avoid problems.
Features
collect, analyze & clean insights
from available (Big) data
develop decision diagnoses flows that operationalize those insights
prepare advised actions or execute actions
real-time updates if changed decision logic
visualize results & track history
Clients
