Discover the new features of Passerelle Remote Support @Maintenance 2019

27 & 28/03 Antwerp Expo
Register for free

We will live demonstrate how to support your technical staff with Passerelle Remote Support anywhere in the world.
We have some new features to connect your technicians with the right experts even more easily.
Read more on the Passerelle Remote Support info page.


Supportsquare in ZO magazine

 

ZO West Vlaanderen, the member magazine of UNIZO W-Vl, spent in his recent edition several pages on the Quick Win collaboration between Vyncke and Supportsquare. We developed for Vyncke a virtual version of a biomass power plant.
You can read the full article here

 


Virtual Revolution for Industry - Tilburg

Virtual (R) evolution is the annual event where industrial applications from VR and AR are central.

We presented our innovative AR/VR products and solutions to an audience of early adopters from industry, healthcare, architecture, …

Ben explained during his talk ‘Optimize the synergy between people and equipment‘ how to take advantage of VR/AR in the world of support, maintenance and training.

 


90% First Time Resolution

Proximus uses Passerelle to automate the diagnosis and repair of problems related to mobile services.

During a 'First Time Right' evaluation, our customer hoped to come out at a ratio between 60 and 80% but came across startling figures: about 92% of the calls are handled in 1st line and shouldn't be transfered to the expert team. This high ratio is achieved due to Passerelle, as it presents to the operator the correct diagnosis to solve reported problems. 

The expectations of the business are surpassed seriously.


Our (new) office

iSencia and Sagility have joined forces and merged into a new company SupportSquare.

Through this merging of activities our 15-person team circumvents the typical glass ceiling for AR and VR startups having a hard time translating proof of concept studies into full-fledged production roll-outs.
The robust EDM (Enterprise Decision Management) platform Passerelle provides an enterprise ready authoring platform which for years has proven its strength as an important part of diagnostics and repair processes in telecommunications networks. It includes the necessary business logic authoring environment, IoT and backoffice integration connectors, security, support for on- and off-line use, and cloud-based functionality to ensure scalable use of AR applications in an enterprise setting.

SupportSquare's offices can be found near the port of Gent.
Find our exact location here