Discover the new features of Passerelle Remote Support @Maintenance 2019

27 & 28/03 Antwerp Expo
Register for free

We will live demonstrate how to support your technical staff with Passerelle Remote Support anywhere in the world.
We have some new features to connect your technicians with the right experts even more easily.
Read more on the Passerelle Remote Support info page.

Supportsquare in ZO magazine


ZO West Vlaanderen, the member magazine of UNIZO W-Vl, spent in his recent edition several pages on the Quick Win collaboration between Vyncke and Supportsquare. We developed for Vyncke a virtual version of a biomass power plant.
You can read the full article here


Visit us at Abiss 2018, Kortrijk


ABISS 2018 is a trade fair with the spotlight on "Software, apps and services for digital & connected smart manufacturing".

Come and visit us at booth 17, where we will demonstrate how our Guide, Coach and Teach solutions accelerate the knowledge growth of your personnel and customers.


You can register for free here

ABISS 2018 specifically targets the following profiles of visitors:

  • C-levels, owners and general management of SMEs and large companies
  • Managers and prescribers from specific business processes (production, maintenance, procurement, engineering, planning, R&D, quality, SCM, warehousing, safety, IT, HR…)
  • Heads of IT, cybersecurity


 - Kortrijk Xpo

VR model for Vyncke Biomass installation

Supportsquare is happy to announce its collaboration with Vyncke, supported by Flanders’ Factory-of-the-Future initiative (POM West Vlaanderen).

VYNCKE designs and builds green and clean energy plants burning biomass and  Solid Recovered Fuel (SRF) to produce energy.
This 2016 “Enterprise of the Year” is facing fast global expansion of their business.
Most of their biomass facilities are constructed abroad.

To optimize their sales, marketing, engineering and ramp-up processes there is a need to work with virtual versions of their installations.
In this co-creation project Supportsquare enhances its collaborative VR for the specific needs of large installations such as Vyncke Biomass facilities. Our VR environment enables collaborative visits, design reviews, and training sessions of  Vyncke’s  installations from all over the world. These remote sessions provide an immersive and interactive experience to the visitor.
The collaborative solutions help Vyncke to optimize the information exchange during the engineering and ramp-up phase, and they tighten both the pre- and aftersales relationship with their customers

Virtual Revolution for Industry - Tilburg

Virtual (R) evolution is the annual event where industrial applications from VR and AR are central.

We presented our innovative AR/VR products and solutions to an audience of early adopters from industry, healthcare, architecture, …

Ben explained during his talk ‘Optimize the synergy between people and equipment‘ how to take advantage of VR/AR in the world of support, maintenance and training.


90% First Time Resolution

Proximus uses Passerelle to automate the diagnosis and repair of problems related to mobile services.

During a 'First Time Right' evaluation, our customer hoped to come out at a ratio between 60 and 80% but came across startling figures: about 92% of the calls are handled in 1st line and shouldn't be transfered to the expert team. This high ratio is achieved due to Passerelle, as it presents to the operator the correct diagnosis to solve reported problems. 

The expectations of the business are surpassed seriously.