R&D projects in cooperation with Flandersmake lead to innovative market solutions

A great example of how our R&D projects in cooperation with Flandersmake lead to innovative market solutions that allow us to accelerate our growth.

Prior to releasing automatically generated XR instructions on the shopfloor we test them in a virtual world and at the same time train the operators performing procedures as well as learn them how to use the instructions.

Shout-out also to VLAIO’s funding, Flanders Make research and the insights and feedback from companies such as CNHi, Atlas Copco, GEA, Picanol, Sabca  helping us crystallize our solutions.

Supportsquare as VR-partner in the creation of powerful learning solution

On May 11th 2021, Flemish Minister of Mobility and Public Works Lydia Peeters visited the AWATAR simulation room in Willebroek. By 2032, De Vlaamse Waterweg nv wants to operate all moving engineering works from three remote control centers. De Vlaamse Waterweg relied on Agidens for the realization of AWATAR, a virtual operation simulator that will help realize these ambitious plans and ensure that the trajectory of ships over a longer distance can be planned more smoothly.

In partnership with INTERGO | International Centre for Safety, Ergonomics & Human Factors and Supportsquare

90% First Time Resolution

Proximus uses Passerelle to automate the diagnosis and repair of problems related to mobile services.

During a 'First Time Right' evaluation, our customer hoped to come out at a ratio between 60 and 80% but came across startling figures: about 92% of the calls are handled in 1st line and shouldn't be transfered to the expert team. This high ratio is achieved due to Passerelle, as it presents to the operator the correct diagnosis to solve reported problems. 

The expectations of the business are surpassed seriously.